Terms of Service

Trilogy DESK ("the Service") is an AI-powered helpdesk operated by Trilogy Care Pty Ltd ("Trilogy Care", "we", "us"), an Australian company. These terms govern your use of the Service at trilogydesk.ai.

You must provide accurate information when creating a workspace and keep your credentials secure. You are responsible for activity that occurs under your account. Seats are for individual named users and must not be shared.

You agree not to use the Service to send spam or unlawful communications, to infringe the rights of others, to attempt to gain unauthorised access to the Service or its infrastructure, or to resell the Service without our written agreement.

You retain ownership of the content you and your customers submit to the Service — conversations, contacts, knowledge-base articles, and attachments. You grant us the licence needed to operate the Service, including processing your knowledge-base content so the AI agent can answer on your behalf. We do not use your workspace data to train third-party AI models.

The AI agent generates responses from the knowledge base you provide. You are responsible for the content of your knowledge base and for reviewing how much autonomy you grant the agent. While the agent is designed to answer only from your content, you acknowledge that AI-generated text may contain errors and should be monitored through the tools the Service provides.

The Service is currently offered in early access. We may modify or discontinue features, and while we aim for high availability we do not guarantee uninterrupted service during early access. We will give reasonable notice of material changes.

Current early-access use is free. Pricing for paid plans will be published on the pricing page before any charges apply, and you will never be charged without first agreeing to a paid plan.

You may stop using the Service and delete your workspace at any time. We may suspend or terminate access for breach of these terms, with notice where practicable. On termination we will make your data available for export for a reasonable period.

To the maximum extent permitted by law, including the Australian Consumer Law, our liability is limited to resupplying the Service or the amount you paid for it in the preceding 12 months. Nothing in these terms excludes rights that cannot be excluded under applicable law.

These terms are governed by the laws of Queensland, Australia.

Questions about these terms: hello@trilogydesk.ai.