The product
One workspace for every conversation.
Inbox, tickets, contacts, knowledge, and reporting — with an AI agent working alongside your team in all of it.
A live inbox your whole team works from.
Email and website chat land in one queue. Assign conversations, reply together with private notes, see the full customer history beside every message, and resolve without switching tools.
- Unified email + chat queue
- Assignment and team collaboration with internal notes
- Full customer context on every conversation
The AI agent works in the same inbox you do.
It drafts replies grounded in your knowledge base and resolves the routine automatically. When you want a human touch, the draft is right there to edit and send.
Track the work that needs following up.
Turn any conversation into a ticket, keep its status and history in one place, and never lose track of an open issue.
Know who you're talking to.
Every contact has a profile and a complete conversation history, so context travels with the customer — for both your team and the AI agent.
Write it once. Answer everywhere.
Publish help articles your customers can self-serve from — and the same content is what grounds your AI agent's answers. Better articles mean a smarter agent.
Add live chat to your site with one snippet.
Drop the Trilogy DESK widget on any website and start conversations right where your customers are. It's lightweight, fast, and your AI agent answers through it instantly.
Measure everything that matters.
Resolution rates, response and handling times, volumes, and CSAT ratings — for the AI agent and the team — in reports you can actually act on.
Shared Inbox
Every email and chat in one live, collaborative queue.
AI Agent
Autonomous, knowledge-grounded answers to the routine.
Tickets
Track and follow up on issues that need a human.
Contacts
Full profiles and history for everyone you talk to.
Knowledge Base
Self-serve articles that also power the AI.
Reporting & CSAT
Resolution, response times, and satisfaction, measured.