AI-poweredHelpdesk for Trilogy Care
Trilogy DESK – The Trilogy Care helpdesk
Trilogy Care's AI-powered helpdesk — manage inbox conversations, tickets, contacts, knowledge base, and reports from one workspace.
Purpose-built for the Trilogy Care support team.
How it works
Human-approved answers, drafted by AI
The AI agent does the first draft. Your team stays in control of everything that reaches a customer.
- 1A customer gets in touchMessages from every channel land in one shared inbox, threaded against the right contact and ready for your team.
- 2The AI agent drafts a replyThe AI agent writes a suggested response grounded in your knowledge base — never sent on its own.
- 3Your team reviews and approvesEvery draft waits in the review queue, where a teammate can approve it as-is, edit it, or discard it.
AI agent
An AI agent that drafts, a team that decides
Configure an assistant that answers from your own knowledge base, then keep a human in the loop for every reply through the review queue.
- Drafts replies grounded in your knowledge base articles
- Every draft is reviewed and approved by a human before it sends
- Edit a draft inline, or discard it entirely
Features
Everything your support team needs, in one workspace
From the first message to the resolved ticket — with an AI agent working alongside your team.
Inbox
A live, shared inbox that brings every customer conversation across your channels into one collaborative workspace — assign, snooze, and reply as a team.
Review queue
Review AI-drafted replies, edit them, and approve before anything reaches a customer.
Tickets
Turn conversations into trackable tickets with status, priority, and ownership.
Contacts
A single record for every person you support, with their full conversation history.
Knowledge Base
Publish help articles and collections your team and AI agent can draw on.
AI Agent
Configure an AI assistant that drafts replies grounded in your knowledge base.
Reports
Track response times, conversation volumes, and team performance in one place.
Chat widget
Drop a lightweight, embeddable chat widget onto any site so customers can reach you where they are.
Bring your support into one workspace
Sign in to Trilogy DESK, or create an account to get your team started.