Every customer conversation, resolved
resolved
Trilogy DESK pairs an AI agent with your support team — it drafts replies, resolves routine questions from your knowledge base, and hands the tricky ones to a human
Built by the support team at Trilogy Care
Battle-tested on thousands of real conversations
Inbox · Tickets · Knowledge Base · AI Agent · Messenger widget · Reports — one workspace
+38%
1.2kResolved by AI
This weekEverything a modern support team needs
From the shared inbox to the embeddable Messenger, every piece is built to work together — with the AI agent threaded through all of it
Shared Inbox
Every conversation from email and chat in one live inbox — assign, snooze, tag, and resolve as a team.
AI Agent
An agent that drafts replies and resolves routine questions from your knowledge base, escalating to a human when it should.
Tickets
Turn conversations into trackable tickets with owners, priorities, and templates — nothing falls through the cracks.
Knowledge Base
Publish help articles once and let both customers and your AI agent draw on the same source of truth.
Messenger Widget
A lightweight chat bubble you can embed on any site with one script tag — conversations land straight in your inbox.
Reports & CSAT
Resolution times, AI deflection, and customer satisfaction ratings — measured automatically, exportable anytime.
Early feedback
What support teams are saying
How teams use Trilogy DESK to answer faster and keep customers happy.
Head of Support
Home-care provider at
The AI agent handles the repetitive questions overnight, so our team starts the day with a clean queue instead of a backlog.
Operations Manager
Client services team at
Moving email and chat into one inbox meant we finally stopped losing conversations between systems.
Customer Care Lead
Healthcare services at
Writing the knowledge base once and having the AI use it for answers is the part that surprised us — it keeps getting more useful.
Frequently asked questions
Everything you need to know about getting started with Trilogy DESK.
Give your support team an AI teammate
Set up your workspace, connect your knowledge base, and let the AI agent take the routine work.